ISO Meetings can be non productive yawn fests so what can you do?
9001 is the quality management system (QMS) standard, which works towards increasing efficiency of companies meetings. Better and efficient productivity results in greater revenue and profits for the company. Want to know more about ISO 9001 implementation?
Importance of ISO Meetings
The four Quality Management Principles are the building blocks of ISO 9001 standards are; Top Management, Leadership, Customer Focus, Evidence-Based Decisions, and Improvement. To ensure efficiency Management Review covers all four of these areas. This minimizes error and resources are used at their full capacity. Management Review will monitor the essential assets and resources required to make the company carry out its function.
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Must Haves before Conducting ISO Meetings
ISO 9001 prioritizes seven inputs to ensure effectivity. These are reviewed by top management. This allows the management to pursuit for areas of improvement, giving better customer service. Along with that the overall performance of Quality Management System (QMS) is also checked and reviewed.
The seven required inputs for your ISO Meetings are as follows:
- Results of Audits
These are reviewed to check if there are any specification or requirements that are not met in some way. This could be due to problems with the design of the process. Non-conformity cannot be overlooked. ISO 9001 makes sure that this is avoided. Because these can be repetitive and can even increase in intensity over time if not intended to. Or worse, they could be spread across, expanding to other processes. This is why these non-conformances have to be addressed through an efficient and thorough system to avoid potential repetition.
- Customer Feedback
Customer feedback is gone over by ISO 9001, as it is the bridge that overcomes communication gap between the company and their customers. Customer feedback is essential as it candidly points out areas of improvement and gives recommendations. Positive and negative feedback are both important and treated by the Management. The complaints and recommendations need to be dealt with as soon as possible to ensure consumer satisfaction. It is also important to respond to customers’ comments before they become a complaint about ruining the company’s image.
- Process Performance and Product Conformity
There is a dire need to keep check of non-conformity. Where decreasing of non-conformity is a good sign, remaining constant or increasing signals downward performance on the graphs. ISO 9001 makes sure all required resources are present to deal with these nonobservance. These non-conformance can also affect other areas like customer satisfaction. This is why it is essential to deal with them on time and with the correct resources.
- Follow-up Actions from Previous ISO Meetings Management Reviews
It is imperative that the previous reviews are acted upon. Not only that, but time is also a key element. Resources are needed to be used effectively and on time. These actions should avoid potential perils in the way of your business. If they do not it is required to look into the problems and find out what actions are needed to deal with these issues.
- Changes that could Affect the Quality Management System
Companies have to deal with changes all the time, be it legal or customer changes. Proper, timely planning is crucial to handle these situations. These can cause a hole in the company’s budget which is why finding a way of the minimum cost would be wise. The cost could also be spread over several budget years by starting early. It is always better to plan and implement on time rather than rushing it at the last moment.
- Recommendations for Improvement
Recommendations are always appreciated and need to be considered for better business. But, this should also be kept in mind whether implementing these improvements really worth it, using the cost-benefit analysis. Give contributors feedback whether their suggestion has been taken or not.
Expected Outcomes of the ISO Meeting
ISO meetings Management Review yields improvement through its outputs. It needs to review the inputs mentioned above to identify the outputs of the Quality Management Service. Records of these queries are sustained according to the structure of your management review, and how is it carried out. These records make it easier for the auditor to keep track. Moreover, they help in shaping better decisions in the future depending on the past judgments.
The three outputs of ISO meetings and management review are as follows:
- Improvement of the Effectiveness of the System
ISO 9001 is focused on improvement and advancement. Converging our attention to the processes of the system, you can achieve effectiveness. Process improvement means efficiently using your time, money and resources. This will result in greater returns and expansion.
- Improvement of Product Related to Customer Requirements
Customer requirements need to be kept in mind for development of the company. Better customer satisfaction means they will purchase the product again. Moreover, they will recommend it to their friends, resulting in growth of sales. Meeting your customers’ needs is an expected output of a well-executed QMS.
- Resource Needs
Allocation of resources is also really important for the company to ensure efficiency. For example, how much labor to hire for a particular task, or whether a new piece of machinery is worth the cost. Management handles these tasks. Management Review makes sure the resources are used in the right place and accurately.
Blockbuster Benefits of Achieving ISO Certification
- Meet Customer Requirements
Some customers demand the vendors be certified as ISO 9001 in order to carry out business with them. This is why a lot of companies want this certification, just for one customer. The problem that comes with these cases is that they are seeking a short-term settlement.
This keeps them deprived of the continual customer satisfaction that QMS promises. So, they miss the right objective of this system as they haven’t “bought into the program”.
- Get More Revenue and Business from New Customers
Having ISO 9001 certification is good for advertisement and you can also respond to request quotes (RFQ) for whom this certification is obligatory. This opens a window to new markets which were inaccessible to you prior certification.
- Improve the Quality Company and the Product
Quality of the company is one of the main objectives of QMS. From a tiny process to the entire organization, quality is vital.
- Increase Customer Satisfaction
Customers’ implied requirements are just as important as their stated demands. It should be a key objective to give almost no chance to complain through the quality of your deliverance.
- Describe, Understand, and Communicate Your Company Processes
According to ISO 9001, standard companies need to identify their priorities and processes using business metrics. Metrics are for understanding if your processes meet your objectives.
- Develop a Professional Environment and Better Employee Morale
QMS helps your employees clearly understand what is expected of them (objectives and their goals), the tools required to do their jobs (for example, the instructions they are given and what procedures to carry out to complete their tasks) and using process metric to give feedback on their performance.
- Improve the Consistency of your Operations
Consistency is prerequisite as you don’t want to serve your customers a variation in the product as this results in unpredictable product deliverance. Same dimensions, weight, and quantity, for example, is demanded by customers. This is why you need to have complete control over the consistency of your orders.
- Focus on Management and Employees
ISO 9001 QMS makes sure the company is dedicated and working on its objectives and priorities through quality auditing. The company is expected to periodically audit its quality processes, and provide feedback.
- Improve Efficiency, Reduce Waste and Save Money
Process waste needs to be dealt with. Waste is a result of inefficiency. ISO 9001 tries to minimize wastefulness and incompetence.
- Achieve International Quality Recognition
ISO 9001 currently in use by over one million organizations worldwide. It is administered by International Organization for Standardization, based in Switzerland.